A Note About Transporting Flat Screen TVs & Concealed Damage on New Goods

Transporting Flat Screen TVs

Modern flat screen TVs (Plasma, LCD, LED, etc) are more fragile than the older, heavier picture tube / CRT based TVs. Because of this, it's important to transport them properly. All modern flat screen TVs should be carried and transported in the car in an upright or close to upright configuration. It's OK to lay them down on a flat, solid surface to do things like remove the stand, or install wall brackets, but otherwise they should remain upright, even in storage. Transporting flat screen TVs horizontally can put undue stress on the panel array glass, which can cause cracks to form in the display. The only repair for these cracks is to replace the display, which is usually cost prohibitive.

Concealed Damage on New Goods

We've had several calls recently regarding damage caused to flat screen TV displays while they are still in the box, but that was not discovered for months due to the set being left in the box. It is very important to inspect new goods immediately after purchase for any damage. In almost all cases the product warranty covers only defects in material and workmanship, and physical damage is not covered. A claim must filed by the selling dealer or shipping carrier. There are strict time limits for reporting these issues.