Kliss Electronics

Electronics Service · Parts and Accessories · DLP & LCD Lamps · Vintage Audio & Video

Before You Call

Tips to speed up the repair process

What We Need to Know

Below is a list of the things we need to know to help repair your unit. Please have this information available before you call.

  • Brand - We need to know what kind of unit it is (ex: Sony, Panasonic, or LG).
  • Model Number
  • Serial Number
  • Chassis or Version Number - If Applicable - See brand specific info to the right.
  • Problem or Complaint - What is the unit doing or not doing?
  • Installation Type - Is the TV on its original stand? Is it wall mounted? Is it in an entertainment center?
  • Would you like On-site / In-home repair or would you like to bring the unit in?
  • If possible, a digital photo of the problem and the manufacturer's sticker on the back of the set, showing the model and serial number.

Brand Specific Information

Many manufacturers have additional information critical to identifying your product:

Brand specific examples of numbers we need and their locations:

A photo of the device's identification tag is preferred if possible. Please do not rely on sales slips or instruction manuals for this information.

  • Hisense: Model and serial from tag usually in the lower center of the rear cover
  • JVC: Model number, serial number and production code on back of set
    • EX: Model number LT-42EM59 Serial number 11318597 Production code CAA
  • LG / Zenith: Model, serial, product code – Back of set or side of cabinet on flat panels
    • Ex: Sales / Customer model 42LB5 Service model / product code 42LB5DF-UL.AUSHLJM Serial number 802MXHB0L705
  • Mitsubishi: Model, serial, chassis Back of set (Note chassis number is generally not on product)
    • Ex: WD65735 Serial 115158 Chassis V39
  • Orion / ILO / Sansui / Durabrand: Model, serial, date code letter—Back of set
    • Ex: HDLCDVD260 B S/N 5780610067
  • Philips / P&F: Model, Serial, Chassis—Back of Set
    • Ex: Philips 47PFL3603D/37 S/N YA1C9524654452
    • Ex: P & F 42PFL3603D/F7 S/N YA1A9835221852
    • Both LC8.1 Chassis
  • Sanyo: Model, Chassis, Serial Back of set
    • Ex: Model DP32648 Chassis: 32648-00 Serial B8140236517238
  • Panasonic: Model number, serial number, chassis number, manufacture model ID – back of set – side of flat screen product – note color of the side sticker – white on black or black on white
    • Ex: Model Number* TH50PX80UA Serial Number * MA82700710
  • Samsung: Model Code, Serial, Version numbers – Model AND Version are most important and are usually found on the rear or the product.
    • Ex: Model code: LN32A300J1DXZA Serial ARVX3CPQ903249Z VER CK02
  • Sony: Model, chassis , serial, – Cabinet back, side or customer support menu on newer product.
    • Ex: KP57WS510 RA-6A 9234569 (S/N is 7 digits)
  • Thomson RCA/GE/Proscan etc.: Service model code – above sale model number, serial, chassis On cabinet back and side of some product
    • Ex: Sales model HD52W67 Service model HD52W67YX39 Chassis ITC222 Serial F495C187A
  • Toshiba: Model, serial, chassis Back of set
    • Ex: Model 40RV525U S/N 85129M55134K1 Chassis TAC

Voicemail

Avoiding Phone Tag

We aren't around 24/7, but our voicemail is, so if you need to call us later at night, or we're busy helping another customer when you call, it really helps us if you leave a detailed message. Leaving a message helps us move repairs forward quicker and more efficiently, so please leave the following information when you leave us a message:

  • Your name
  • Your telephone number - please repeat it, if possible, in case part of the message is cut off
  • Your reason for calling
  • If you're calling in with information we requested, please leave the information in the message - we'll contact you for clarification if the information doesn't come through.
  • Problem or Complaint - What is the unit doing or not doing?

Considerations for On Site Service

  • How Do We Find You?
    • How is the site identified?
    • Where is the house number located? (Mailbox, On the house, Garage, Sign Post, etc.) - If we are arriving after dark, a house number is easier to identify than the color of the house.
    • Nearest cross street
    • Unique landmarks
    • Is the house visible from the street?
  • Is the product accessible for service?
    • The product needs to be accessible for service. In most cases this means we'll need to move it away from the wall to access the back. Please have any breakables removed, etc before we arrive. If the unit is wall mounted it will be necessary in most cases to have the unit down from the wall mount for access. In some cases this may not be necessary, but advise us in advance if the unit is wall mounted or in a custom enclosure.
  • Please Don't Try to Speed Up The Process By Disassembling the Product For Us
  • Please Don't Disconnect Cables From the Product
  • Do You Have the Original Remote that came with the product?
  • Please Keep Everyone a Safe Distance from the Repair Area
    • Pets and children are naturally curious about what we do, but safety is of paramount importance for all concerned including the kids, pets, the product and the technician, so please limit access in the immediate work area. Concentration is very important during diagnosis and repair—please understand if we must focus on the task at hand.