Request Service

By Phone

You can request service by phone by calling 219-362-2859. Our telephone hours are Monday thru Friday, 9AM to 5PM Central Time. If we're not able to answer your call, please leave a message, and we will respond as soon as possible.

Before You Call

In order to save time, we recommend visiting our "Before You Call" page to make sure you have the information we'll need to help you before you call.

Online

Please use the form below for online requests.

Brand Specific Information

Many manufacturers have additional information critical to identifying your product:

Brand specific examples of numbers we need and their locations:

A photo of the device's identification tag is preferred if possible. Please do not rely on sales slips or instruction manuals for this information.

• Hisense: Model and serial from tag usually in the lower center of the rear cover
• JVC: Model number, serial number and production code on back of set
  • EX: Model number LT-42EM59 Serial number 11318597 Production code CAA
• LG / Zenith: Model, serial, product code – Back of set or side of cabinet on flat panels
  • Ex: Sales / Customer model 42LB5 Service model / product code 42LB5DF-UL.AUSHLJM Serial number 802MXHB0L705
• Mitsubishi: Model, serial, chassis Back of set (Note chassis number is generally not on product)
  • Ex: WD65735 Serial 115158 Chassis V39
• Orion / ILO / Sansui / Durabrand :
• Ex: HDLCDVD260 B S/N 5780610067

Philips / P&F : Model, Serial, Chassis—Back of Set

• Ex: Philips 47PFL3603D/37 S/N YA1C9524654452
• Ex: P & F 42PFL3603D/F7 S/N YA1A9835221852
• Both LC8.1 Chassis

Sanyo: Model, Chassis, Serial Back of set

• Ex: Model DP32648 Chassis: 32648-00 Serial B8140236517238

Panasonic: Model number, serial number, chassis number, manufacture model ID – back of set – side of flat screen product – note color of the side sticker – white on black or black on white

• Ex: Model Number* TH50PX80UA Serial Number * MA82700710

Samsung: Model Code, Serial, Version numbers – Model AND Version are most important and are usually found on the rear or the product.

• Ex: Model code: LN32A300J1DXZA Serial ARVX3CPQ903249Z VER CK02

Sony: Model, chassis , serial, – Cabinet back, side or customer support menu on newer product.

• Ex: KP57WS510 RA-6A 9234569 (S/N is 7 digits)

Thomson RCA/GE/Proscan etc.: Service model code – above sale model number, serial, chassis On cabinet back and side of some product

• Ex: Sales model HD52W67 Service model HD52W67YX39 Chassis ITC222 Serial F495C187A

Toshiba: Model, serial, chassis Back of set

• Ex: Model 40RV525U S/N 85129M55134K1 Chassis TAC